6 Bay Store - NO WAITING!
ASE Certified Technicians
Your Neighborhood Full Service Repair Facility
Tuffy Sells Tires
Family Owned & Operated
January 10, 2021
When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good. That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.
Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues. You might even want to write them down so you don't forget. Is there an unusual smell? What does it smell like? Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed? Does it change when you turn a corner?
Keep your expectations realistic. Some conditions may take a long time to diagnose and repair. If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow. If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time.
Most importantly, be available for any communication from the service advisor. If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward.
The service facility wants your experience with them to be good just as you do. With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.
Tuffy Joliet (South Plainfield)
2031 SR 59
Joliet, Illinois 60586
815-436-1829
December 1, 2024
As you know, todays vehicles rely on a lot of computers in them to keep them running clean and efficiently. Those computers depend on information delivered by several sensors throughout the engine and exhaust system. And one of the most important is the oxygen sensor. Known as the O2 sensor f... More
November 24, 2024
Spring is a peak season for vehicle sales; companies aggressively market new models and offer all sorts of incentives. So you may be tempted to buy a shiny new beauty. But should you? If you've regularly maintained the vehicle you're driving now, you probably don't NEED a new one. Even if your... More
November 17, 2024
With hotter weather and brutal heat waves becoming more common, the pressure in your vehicle's tires goes up. After all, heat causes air to expand, and the air in your tires follows the laws of physics. Overinflated tires can reduce your vehicle's traction, cause a hard, punishing ride and make ... More
